Client voice drives decision-making on service improvements

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“Being part of this CQIC group helps me to feel hopeful about mental health recovery because the group has such caring intentions. I did not previously know that professional workers at this level cared so much.” Read more about how the South West Continuous Quality Improvement Collaborative (CQIC) partners are working together to improve the experience of clients and their supporters in the mental health and addiction system in Southwestern Ontario. In particular, CQIC partners hope they can improve the transition experience from and between services.

Read the story here.


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